Return & Exchange Policy

At Salveno, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 15 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase (order number or receipt)

Exchanges

If you received a damaged, defective, or incorrect item, we will gladly exchange it for the correct one at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Personalized or custom-made products
Items showing signs of use or damage caused by the customer

How to Initiate a Return

Contact us at info@shopsalveno.com within 15 days of receiving your order
Include your order number and reason for return
We will provide you with return instructions and the return address

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Original shipping charges are non-refundable

For any questions, please contact us at info@shopsalveno.com